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Frequently Asked Questions
  1. My film smells like vinegar
  2. How long will it take to transfer my films to video
  3. Are the smaller films spliced together onto larger reels as part of the transfer process
  4. How is the quality of the video transfers
  5. My boxes say 25 feet, why are you charging for 50 feet?
  6. My films are in special cartridges
  7. How do I ship my film?
  8. How will you return my film?
  9. What if I need rush service?
  10. Do you clean my film?
  11. How do I check on the progress of my order?
  12. Can I have my films transferred to CD - instead of Video tape or DVD?
  13. Can I have my films transferred to VHS now and then later have a DVD made from the VHS tape?
  14. Is there compatibility problems with your DVDs with certain DVD players?
  15. Do you color correct my films?
  16. Do you transfer directly to DVD?
  17. May I insert titles midway between films or between film reels?
  18. How do I know whether I have regular or super 8 mm film?
  19. How many reels or feet of film can I get on a videotape?
  20. What if I don't know in which order my films should be transferred?
  21. What does your background music, sound like?
  22. What quality can I expect? Will there be any loss of color or sharpness?
  23. Can I have movies, slides and photos on the same tape?
  24. Do I have to completely fill out the entire tape and can I add to it at a later time?
  25. Can I record in the 4 or 6 hour mode?
  26. Will my film be returned as is?
  27. Can film be repaired and what about editing?
  28. Can I edit the DVDs that you produce?
  29. Can you accommodate 16 mm film on cores?
  30. Can you transfer Labelle Commpak 16mm Cartridge Systems that played on the Labelle duo 16?
  31. My film has audio how do you handle it?
  32. Why can you only get 1000 feet of Super 8 film on a DVD?
  33. How long have you been in business?
  34. Can you transfer film in Polaroid Cassettes?
  35. Can you convert film in Technicolor Cartridges?
  36. I have Kodak Super 8 Cartridges?
  37. I have Kodachrome film in steel cartridges?
  38. Can you transfer film in Fairchild Moviepak Seventy Cartridges?

The vinegar smell is caused be the breakdown of acetate based film. When the acetate ions come into contact with moisture, acetic acid is formed. This acetic acid is what produces the vinegar smell. Initially you will only notice a smell, then as the breakdown progresses, the film physically changes. The film breakdown is auto catalytic... Once started, it accelerates. The acid formed by the breakdown begins to affect the film base and picture. Your film softens, becomes rubbery. Crystals will form and your film will become hard and stuck together. If your film is still flat it can and should be transferred immediately to a high quality medium, as this will likely be the last time this film will or could be run. Can it be stopped? The jury is still out on this, but you can take preventive measures. Molecular Sieves made by Kodak are small packets, (larger version of the silica packet in shoe boxes) that absorb moisture. It's the moisture that triggers the film breakdown.

We transfer film on a first come first served basis, with the average turn around being 3 to 5 days, some larger projects transferred to DVD take 5-7 days.

Your films are returned to you in the same way (and on the same reels) that they are received. They are not edited together onto other or larger reels.

We use only professional 3 chip cameras (not consumer-grade camcorders) to record your films. and professional video recorders are used to record the video signal for the highest quality signal available on the available formats. In 2001 we converted our entire video room to digital. The only analog signals are to the analog record decks. All of your precious film is run on top of the line movie projectors, and only arial transfers are shipped from Integrated utilizing optical multiplexers for a sharp, bright and colorful transfer.

Years ago, you would purchase regular 8 mm film as 25 foot lengths of a special 16 mm film, double 8 mm lengths, they were run through the camera twice, kind of like a cassette tape, one side then the other, 25 feet at a time. After processing these reels were slit lengthwise and spliced together and returned in their original boxes as 50 foot reels. There are no 25 foot reels!
FAQ Image My boxes say 25 feet, why are you charging for 50 feet?

Some movie films are in self-contained cartridges. We do transfer these, The cartridges will be broken open, the film removed, and the cartridges either discarded, or the film is returned to them if possible. Your films will be put on regular movie reels and returned to you after the transfer if necessary.

Number your reels in the order you would like them transferred to the video in. If no order is indicated we will put them in what ever order seems the most logical, Package your films well and ship them to:

Integrated Imaging
1743 East 2nd Street
Casper, WY 82601

You can download order forms at:
or use the transfer estimator to generate an order form and a quote at:
Payment methods accepted are Visa, Master Card, American Express, Checks, Money Orders. We have an online secure payment system at:

We ship via United Parcel Service, and The US Post Office. We have daily pickups from the shippers, so your order is shipped on a timely basis. You may choose UPS Second day air and UPS Next day air.

We can accommodate most deadlines, but offer no rush service. Our regular service is 3-5 days in-house. If you need quicker turnaround please call first to check current work load.

We use a technique known a wet gating. The film is cleaned and lubricated a moment before it enters the projector. This hides many scratches and cleans most dust from the film.

You can call us at anytime during the process to check how your job is going. We are open from 9:00am to 5:00pm MST. Call us at 1-800-780-3805, or 307-266-3805. Or email us anytime, We check our email very frequently info@iilabs.com

Generally, the answer is 'no'. CD quality is lower than VHS due to the high data compression necessary to fit video onto a CD. For very high quality image transfer, have your films transferred to DVD instead.

However, if you intend to post a short (5 minute) video clip of an old home movie to a family web site, or some other low resolution application, a CD transfer may be 'ok'. Please advise us if this is your intention.

We can do this for you, but you would not gain quality in the VHS to DVD transfer process. Your transfer quality would be much better to have the film transferred to MiniDV and also to VHS and then use the digital tape as a master from which to have the DVD produced.

There should be no compatibility problem with DVD players being sold currently. Some early release DVD players (those sold in 1997 thru early 1999) did not comply with DVD-R standards and there were incompatibility issues.

The video camera automatically color corrects in most cases, but the process is not 'perfect'. Sometimes film scenes change frequently from indoor to outdoor and from bright to dark - so this can confuse the electronics. Overall, however, you will be pleased with the color and tones that result in the transfer process. We find that older film sometimes does fade and the colors may have changed over time.

To transfer a movie to DVD, we first record your transfer on a computer Hard Drive, this transfer is in the highest quality DV format. We then create a custom title page for your DVD project, and mark the chapters. The whole project is then multiplexed and burned on DVD-R media with a 100+ year life span.

You can insert titles before each reel if you wish, but not in the middle of a reel. An opening title for each video is included in the price.

The sprocket hole sizes on each film type are different. Also, the center hole in the middle of the reel that fits on the projector arm is of a different size. Regular 8 has a 1/4 inch hole and super8 has a 1/2 inch center hole. For video transfer, you do not need to know this information. We will sort these for you if you want we will transfer all of the regular 8 mm films first (since they are probably the oldest).
FAQ Image How do I know whether I have regular or super 8 mm film?

Usually 32 to 48 of the small (three inch diameter, 50 foot) film reels (about 1600-2400 feet of film) will fit onto a standard T-120 (two hour long) videotape. Half as much on MiniDV, DVD and Digital 8

It is usually best to have your films transferred in chronological order. If you do not know which films are oldest, look for hints on the film boxes. Sometimes there is a date stamped on the box from the post office or a film expiration date. Other times, someone has written on the film reel. If your projector is working, you may watch the films so you will know what order to put them in. However, if the film starts to be damaged by your projector, you may be causing irreparable damage to your films. If your projector isn't working properly, use the hints mentioned earlier to get your films in the best order that they can be.

Our audio tracks are modern contemporary music the mood is sentimental and nostalgic

Video quality depends on the quality of the film submitted. Although your videotape will be produced on state-of-the-art professional electronic equipment, some loss of sharpness or color is normal in any copying process. Our trained technicians take care to achieve the maximum quality for each transfer. Electronic image enhancement is used when required for brightness and color balance.

Yes, 8 mm, Super 8 mm, 16 mm, slides or photos can be mixed on any one order. However, slides and photos must be run in continuous lots. When mixing formats, to avoid format change charges keep all medium types in continuous lots

You can put as much (up to 2 hours 1 hour for Digital) or as little as you want on any one tape, and yes, you can add to an existing tape at any time. We furnish 2 hour tapes (1 hour Digital) with your order

No, good professional quality equipment only records in the standard 2 hour mode. This insures the best possible quality.

Yes. All your film will be returned. The transfer process does not damage the film in any way. In fact, we clean and lubricate as well as splice together any breaks or small sections. In short, we return the film to you in better shape then when it is received.

Cleaning and minor repair of film is included in our service but not major editing. Long stretches of blank film are electronically edited out but everything else is run as is. Major video editing may be accomplished at a later time. email info@iilabs.com for details.

Not easily. If you are looking to edit your home movies, your best bet is to go to a digital tape format such as miniDV or Digital 8. The MPEG2 files on a DVD (not just ones that we produce) are not editable in the conventional sense, that is they are not able to be imported directly into a video editing program. The DVD Video format produces videoTS and audioTS data directories. In these you will find many files that represent the actual video and audio streams. These streams are separate or muxed (multiplexed) and must be demuxed and converted to .mov, .avi or other files accessible to an editing program. This is not the best way to go, and Digital video tape is far superior for editing since the data is in a DV Video stream, ready for your capture and editing.


Yes, we can work with the Labelle Commpak 16mm film/8-track Cartridge, Please call 1-800-780-3805, or 307-266-3805 for prices and options.
FAQ Image Can you transfer Labelle Commpak 16mm Cartridge Systems that played on the Labelle duo 16?

We will automatically record on film audio if it is 16mm magnetic, or optical, and Super 8mm film with audio at 18, or 24 frames per second, on a single track. If you have 8mm film with on film magnetic audio, or super 8 film with 2 recorded audio tracks, you need to request this to be transferred, and there is an additional audio charge for this service.

We know that many of our competitors will put twice that much film on a DVD. We run our DVDs at the highest data rate for maximum quality, this limits the DVD to one hour of film. It is very important to keep the data rate high when transferring film. With a lower data rate we would be sacrificing detail and introducing compression artifacts in your transfer

Integrated Imaging has been in the film conversion business since 1987. There is little we haven't seen and have the knowledge and equipment to complete any project quickly and accurately.

Yes, Polaroid film cassettes are in standard super 8 film format. It is necessary to remove the film from the cassette and resplice it on a larger reel before the film can be transferred. We do this work and return the empty cartridges to you. There is an additional fee for this service.
FAQ Image Can you transfer film in Polaroid Cassettes?

Yes, Technicolor film cassettes contain standard super 8 film. It is necessary to remove the film from the cartridge before the film can be transferred. There is an additional fee for this service.
FAQ Image Can you convert film in Technicolor Cartridges?

Kodak Super 8 Cartridges contain unprocessed super 8 film. This film needs to be chemically processed in order to have viewable and transferable film. We can have this film processed for you.
FAQ Image I have Kodak Super 8 Cartridges?

This may be Kodak double 8 cartridges containing unprocessed 8mm movie film (see image). This film needs to be chemically processed in order to have viewable and transferable film. We can have this film processed for you.
FAQ Image I have Kodachrome film in steel cartridges?

Yes, Fairchild Moviepak film cassettes are in standard super 8 film format. It is necessary to remove the film from the cassette. We do this work and return the empty cartridges to you. There is an additional fee for this service.
FAQ Image Can you transfer film in Fairchild Moviepak Seventy Cartridges?

Unsolicited Customer Testimonial:
Dear Ken:

Just a note to thank you and your colleagues for all of your help in transfering old family movies to digital 8 and VHS formats. The transfers and the original film arrived here well packed an intact. And the results were far better than I anticipated or expected. While the project has proved that my grandfather was no D. W. Griffith, the footage recovered and preserved contains many images of family members who are no longer with us, and there are many pleasant and interesting surprises in the content. Much of the footage is from the Great Depression, and the content choices and attitude of the cinemagrapher are a story in themselves: a reflection of that basic optimisim and affection for family that is pecularly American and refreshing to this member of the Me Generation!! Prior to my first viewing, no one had seen these images for over 50 years!! Now, I have to transfer all of this into the computer in DV format, as I have siblings, cousins, aunts and uncles and parents who are very interested in having access to the material!!

So, thanks again to each of your colleagues who handled this project with such care and attention to detail!

James A. W.
Winchester, MA
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